Serviceability Policy

Our Commitment & Responsibility to Our Craftsmanship

This document outlines the full scope of our serviceability offer from what we cover, how long we cover it, and what options are available to you when a product needs attention.

Three policies govern our post-purchase relationship: a Warranty that backs the integrity of our making, an After-Sales programme that keeps your product in service, and a Refurbishment path that closes the loop on waste entirely.

*All policies are subject to terms & conditions detailed in each section below.

DocumentServiceability Policy · v1.0

Last Updateed14 May 2026

JurisdictionRepublic of Indonesia

LanguageEN · ID

We do not design things to be replaced. We design them to be repaired, renewed, and kept.

Warranty Policy

We stand behind every craft we make.

A warranty is not a legal formality, it is a statement of confidence. We engineered our products to last, and when the unexpected occurs, we are here. Our warranty covers manufacturing defects, material failures, and electronics-related issues that arise from normal, intended use.

Coverage Period

Varied from 3 to 9 months from purchase date of our products. With most electronics-heavy items has 6 to 9 months coverage warranty where the electrical components are primary to the function of the object.Please check coverage details on the product page to know its coverage period.

What is Covered

Manufacturing defects in materials and workmanship. Structural failures under normal use conditions. Electronic component failures, wiring, drivers, control modules, not caused by external damage.

What is Not Covered

Normal wear, patina, and aging of natural materials. Damage caused by misuse, improper installation, or modification and cosmetic wear consistent with daily use.

How to Claim

Contact us with your proof of purchase and warranty card filled and a description of the issue. Our service team will assess and respond within 5 business days. Approved claims are resolved by repair or replacement at our discretion.

Transferability

Warranty is tied to the original purchaser and is non-transferable. Gifted items may register warranty under the recipient's name within the duration of the product coverage.

Full terms and conditions are available upon request or at point of purchase. Warranty does not limit your statutory rights under applicable consumer law.

After-Sales Policy

The relationship does not end at the point of sale.

Our after-sales service exists because we know that products encounter life, and life is unpredictable. Whether it is a lamp that needs a driver replacement or a wooden surface that requires re-oiling, we are equipped to help you maintain, repair, and restore what you own.

Service Window

After-sales support is available for up to 3 years post-purchase. We retain component stock and material batches for this period wherever possible, specific to SKU availability.

Repair Services

Electrical repairs, structural restoration, and finishing work are available. Repairs are carried out by our atelier. All repairs use original components or approved material equivalents.

Spare Parts

Key components, light drivers, hardware fasteners, surface finishes are available for self-service replacement. Parts are sold at cost. Guides and schematics are provided where applicable.

Service Turnaround

Standard repairs: 10 to 15 business days. Complex structural or finishing work: 1 to 6 weeks. You will receive a timeline estimate and status updates throughout.

Cost

Repairs covered by warranty are at no charge. Out-of-warranty repairs are quoted transparently before work begins, you always have the final decision. There is no fee to receive a diagnostic assessment.

Shipping & Logistics

We provide secure packing instructions on every instruction manuals. For large or fragile items, white-glove collection and delivery can be arranged at an additional logistics fee.

*For in-depth informations regarding the return policy or international shipment please see Terms & Privacy

After-sales service is subject to product eligibility and stock availability. Any informations regarding eligibility and stock may displayed on the product information page. Contact us to check service eligibility for your specific product.

Our Pledge